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Please read these terms carefully before using our services. They govern your relationship with Duvoire.
These Terms of Service ("Terms") constitute a legally binding agreement between you and Duvoire ("Company," "we," "us," or "our") regarding your use of our website, services, and any related applications (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access or use our Services.
Important: These terms contain important information about your rights and obligations, including limitations of liability and dispute resolution procedures.
Duvoire provides comprehensive property management services for short-term and long-term rental properties, including but not limited to:
To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
We reserve the right to terminate or suspend your account at any time for violations of these Terms or for any other reason at our sole discretion.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:
Our fees are outlined in your service agreement and may include management fees, booking fees, and other charges as specified. All fees are subject to change with 30 days' notice.
Payments are processed through secure third-party payment processors. You authorize us to charge your payment method for all fees and charges incurred.
Late payments may result in additional fees and potential service suspension. We reserve the right to charge interest on overdue amounts.
Refund policies vary by service type and are outlined in your specific service agreement. Generally, management fees are non-refundable.
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, and software, are owned by Duvoire or its licensors and are protected by copyright, trademark, and other intellectual property laws.
You retain ownership of your property information and content. By using our Services, you grant us a limited license to use, display, and distribute your content solely for the purpose of providing our services.
You may not copy, modify, distribute, sell, or lease any part of our Services without our express written consent.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Privacy Policy: Please review our Privacy Policy to understand how we handle your information.
Our Services are provided "as is" and "as available." We do not guarantee uninterrupted access or error-free operation. We may modify, suspend, or discontinue any part of our Services at any time.
Our Services may integrate with third-party platforms and services. We are not responsible for the availability, accuracy, or content of third-party services.
Property management involves inherent risks including market fluctuations, property damage, and guest-related issues. We cannot guarantee specific financial outcomes or property performance.
To the maximum extent permitted by law, Duvoire shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.
Our total liability to you for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid us in the 12 months preceding the claim.
Important: Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.
You agree to defend, indemnify, and hold harmless Duvoire and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:
This indemnification obligation will survive the termination of these Terms and your use of our Services.
Before pursuing formal dispute resolution, both parties agree to attempt to resolve disputes informally through good faith negotiations for at least 30 days.
Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Arbitration shall take place in Reno, Nevada, and shall be governed by the laws of the State of Nevada, without regard to conflict of law principles.
You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.
You may terminate your use of our Services at any time by providing written notice. Termination will be effective upon our receipt of your notice.
We may terminate or suspend your access to our Services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our business.
Upon termination, your right to use our Services will cease immediately. Provisions of these Terms that by their nature should survive termination shall remain in effect.
These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions.
Any legal action or proceeding relating to these Terms or our Services shall be instituted in the state or federal courts located in Washoe County, Nevada. You agree to submit to the personal jurisdiction of these courts.
We reserve the right to modify these Terms at any time. We will notify you of any material changes by:
Your continued use of our Services after any changes constitutes acceptance of the updated Terms. If you do not agree to the new Terms, you must stop using our Services.
If you have any questions about these Terms of Service, please contact us:
Phone
(775) 200-1742Addresses
Reno Office · 5150 Mae Anne Ave Ste 405 #5576
Reno, NV 89523
Truckee Office · 11260 Donner Pass Road C1
Truckee, CA 96161
Incline Village Office · 930 Tahoe Blvd., #802
Incline Village, NV 89451
Legal Inquiries
For legal matters and terms-related questions
Response Time: We will respond to your terms-related inquiries within 5 business days.