Inclusive Design

Accessibility Statement

We are committed to ensuring our website is accessible to everyone, regardless of ability or technology.

Last Updated: August 13, 2025

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Our Commitment to Accessibility

Duvoire is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We believe that websites and digital content should be accessible to all users, including those with visual, auditory, motor, and cognitive disabilities. Our goal is to provide an inclusive experience that meets or exceeds the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

WCAG 2.1 Level AA Compliance

Our website strives to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Perceivable

• Text alternatives for non-text content
• Captions and audio descriptions for media
• Content that can be presented in different ways
• Easy-to-see and hear content

Operable

• Keyboard accessible functionality
• Enough time to read and use content
• Content that doesn't cause seizures
• Easy navigation and orientation

Understandable

• Readable and understandable text
• Predictable website operation
• Input assistance for users
• Clear error identification

Robust

• Compatible with current technologies
• Works with assistive technologies
• Future-proof content structure
• Cross-platform compatibility

Accessibility Features

Visual Accessibility

• High contrast color schemes
• Resizable text (up to 200%)
• Clear typography and spacing
• Alternative text for images
• Focus indicators for navigation

Auditory Accessibility

• Captions for video content
• Audio descriptions where needed
• Transcripts for audio content
• Volume controls for media

Motor Accessibility

• Full keyboard navigation
• Large click targets
• Voice command compatibility
• Adjustable timing controls
• Mouse alternatives

Cognitive Accessibility

• Clear and simple language
• Consistent navigation patterns
• Logical content structure
• Error prevention and recovery
• Multiple ways to find content

Assistive Technology Compatibility

Our website is designed to work with a variety of assistive technologies and accessibility tools:

Screen Readers

• JAWS (Windows)
• NVDA (Windows)
• VoiceOver (macOS/iOS)
• TalkBack (Android)
• Narrator (Windows)

Other Tools

• Screen magnification software
• Voice recognition software
• Switch navigation devices
• High contrast mode
• Text-to-speech tools

Testing: We regularly test our website with various assistive technologies to ensure compatibility and usability.

Known Accessibility Issues

We are aware of some accessibility issues and are working to resolve them:

PDF Documents

Some older PDF documents may not be fully accessible to screen readers. We are working to convert these to accessible formats.

Third-Party Content

Some third-party integrations (like booking platforms) may have accessibility limitations beyond our control.

Video Content

Some video content may not have complete captions or audio descriptions. We are working to improve this.

Progress: We are actively working to resolve these issues and improve accessibility across our website.

Mobile Accessibility

Our website is designed to be accessible on mobile devices and tablets:

Touch Accessibility

• Large touch targets (minimum 44px)
• Gesture alternatives for complex actions
• Touch-friendly navigation
• Responsive design for all screen sizes

Mobile Features

• Voice input compatibility
• Screen reader optimization
• High contrast mode support
• Text size adjustment

Testing and Monitoring

Regular Testing

We conduct regular accessibility audits using automated tools and manual testing with assistive technologies.

User Feedback

We welcome feedback from users with disabilities and use this input to improve our accessibility features.

Continuous Improvement

Accessibility is an ongoing priority, and we are committed to continuously improving our website's accessibility.

Alternative Formats and Support

If you have difficulty accessing any content on our website, we can provide alternative formats:

Available Formats

• Large print documents
• Audio recordings
• Braille materials
• Electronic text files
• Phone consultations

Request Process

• Contact us with your request
• Specify your preferred format
• Allow 3-5 business days
• No additional cost for accessibility
• Confidential handling of requests

Contact Us About Accessibility

We welcome your feedback on the accessibility of our website. If you experience accessibility barriers or have suggestions for improvement, please contact us:

hello@duvoire.com

Phone

(775) 200-1742

Addresses

Reno & Sparks · Serving Reno, Sparks & Carson City
Service area — no walk-in office

Truckee & North Tahoe · Serving Truckee & North Lake Tahoe
Service area — no walk-in office

Incline Village · Serving Incline Village & Crystal Bay
Service area — no walk-in office

Accessibility Coordinator

For accessibility-specific inquiries

Response Time: We will respond to accessibility-related inquiries within 2 business days.