Privacy & Security

Privacy Policy

Your privacy and data security are our top priorities. Learn how we protect your information.

Last Updated: March 16, 2026

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Introduction

Duvoire ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

• Name, email address, phone number, and mailing address
• Property information and listing details
• Payment and financial information
• Communication preferences and history
• Property management agreements and contracts

Automatically Collected Information

• IP address, browser type, and device information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Geolocation data (with your consent)

Third-Party Information

• Information from property booking platforms (Airbnb, VRBO, etc.)
• Public records and property databases
• Social media profiles (when publicly available)

How We Use Your Information

Service Provision

• Provide property management services
• Process bookings and payments
• Communicate with property owners and guests
• Handle maintenance and property issues

Business Operations

• Improve our services and website
• Send marketing communications (with consent)
• Comply with legal obligations
• Prevent fraud and ensure security

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, property management software, and customer support tools.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Property Listings

Property information may be shared on booking platforms and our website to facilitate rentals, but personal contact information is protected.

SMS/Text Messaging Privacy

When you opt in to receive SMS or text messages from Duvoire, the following policies apply to your mobile information:

No Sharing of Mobile Opt-In Data

We will not sell, share, rent, or distribute your mobile phone number or any personal information collected through our SMS opt-in process to third parties or affiliates for their own marketing or promotional purposes. This includes sharing with third-party advertising networks or data brokers.

How We Use Your Mobile Information

Your mobile phone number and SMS consent are used solely to send you the text messages you have opted in to receive, such as property updates, booking confirmations, maintenance notifications, and other service-related communications from Duvoire.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and will no longer receive text messages from us. For help, reply HELP or contact us at hello@duvoire.com.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Duvoire is not responsible for any charges from your carrier related to SMS messages.

SMS Terms: For complete details about our text messaging program, please see our SMS Terms & Conditions.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• SSL encryption for data transmission
• Secure data storage and backup systems
• Regular security audits and updates
• Access controls and authentication

Organizational Measures

• Employee training on data protection
• Confidentiality agreements
• Incident response procedures
• Regular privacy policy reviews

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Control

• Access your personal information
• Correct inaccurate information
• Delete your information (with limitations)
• Port your data to another service

Communication Preferences

• Opt-out of marketing communications
• Control cookie preferences
• Manage notification settings
• Request data processing restrictions

To exercise these rights: Contact us at hello@duvoire.com or call (775) 200-1742

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website usage, and provide personalized content.

Types of Cookies

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used for targeted advertising (with consent)
Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

EU/UK Residents: We comply with GDPR requirements for international data transfers and have appropriate safeguards in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

hello@duvoire.com

Phone

(775) 200-1742

Addresses

Reno Office · 5150 Mae Anne Ave Ste 405 #5576
Reno, NV 89523

Truckee Office · 11260 Donner Pass Road C1
Truckee, CA 96161

Incline Village Office · 930 Tahoe Blvd., #802
Incline Village, NV 89451

Data Protection Officer

For GDPR-related inquiries

Response Time: We will respond to your privacy-related inquiries within 30 days.