Privacy Policy

Data We Collect

• Account & contact information: names, email addresses, phone numbers, physical or mailing addresses, internal account IDs, and contacts stored in the team address book, used for authentication and authorized property, vendor, owner, customer, and team operations.
• Photos, communications & user content: photos, notes, team messages, e-sign email subjects and messages, signatures, signed documents, attachments, and immutable signing or audit evidence you create or use in authorized workflows.
• Payment, purchase & other financial information: payment and payout methods, purchase and receipt history, invoices, expenses, owner revenue and statements, fees, payment statuses, payroll and timekeeping information, and authorized accounting analytics.
• Precise or coarse location: location used for authorized field workflows, such as geotagging an inspection photo or confirming an on-site check-in. If Precise Location is disabled, iOS may provide reduced-accuracy location. The app requests permission before access, and you can change location access in iOS Settings.
• Search and product interaction: team-portal searches and account-linked audit or usage events needed to return results, secure legal and operational workflows, troubleshoot the service, and understand feature reliability.
• Device identifiers: your Apple Push Notification service (APNs) device token, used only to deliver work-order, job, and other service notifications. You can disable notifications in iOS Settings.
• Diagnostics: crash, performance, and other technical error data collected through Sentry. Diagnostic context can include stable account, route, or business-record identifiers and is therefore treated as linked data in the App Privacy label.

How We Use This Information

This information is used only to operate and secure the Duvoire app for our team, support authorized business workflows, return searches, maintain audit evidence, measure feature reliability, diagnose problems, and deliver service alerts. Product interaction, search, and diagnostic data may be used for service analytics, but are not used for advertising and are not used to track you across other companies' apps or websites. We do not sell your information.

Service Providers

We share this data only with the processors that power the app's core functions:

• Supabase: authentication and database
• Apple: push notification delivery (APNs)
• Sentry: crash and performance diagnostics
• Vercel: secure hosting and delivery of the team portal; Vercel Analytics and Speed Insights are disabled inside the iOS app
• Resend: transactional service and account-deletion email
• Microsoft: organization sign-in when that sign-in option is used outside the iOS shell
• OpenAI: AI-assisted team chat only when a user invokes that feature
• Guesty: authorized property and reservation operations

Advertising tags, visitor-identification tags, Vercel Analytics, and Vercel Speed Insights do not load inside the Duvoire iOS app.

Retention and Account Deletion